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Frequently Asked Questions

How it works 

It’s a gift for someone you care about. But it’s a whole lot more.

It’s the gift that really keeps on giving.

It’s just like an advent calendar. Except it’s for any time you like. A countdown* to their special day, or just because you think they deserve a week of yays!

*Or…..if they really can’t contain their excitement and they’re bursting to open every door at once, well, we won’t tell anyone. But spreading the joy over seven days, that’s way more fun. Trust us.

Most customers choose a Create Your Own SevenYays for that extra-thoughtful personalised touch.

Simply choose six smaller 'Countdown Yays (or gifts)' for doors 1 to 6 and one bigger 'Special Yay' for the final day.

Then choose from one of our fab box designs, pop in your personalised message and choose your delivery date - up to a year ahead!

Then sit back relax and wait for that joyful moment when your friend or loved one realises that you think they're special enough to deserve their very own SevenYays....Yay!

Or...if you don't want to Create Your Own, we have a range of super-convenient pre-curated Ready Made boxes that are guaranteed to bring seven smiles.


Good question...the rules are...there are no rules!

Some customers time their order to allow their lucky recipient to countdown to their big day. Some prefer to gift SevenYays on the big day itself, meaning that they can extend their celebrations into the following week.

And some recipients of course can't control themselves and have to open all the doors at once. But we don't judge at SevenYays. Honestly ?

Well, birthdays...obviously. Big birthdays (that end with a '0'), regular birthdays. Friend's birthdays, family birthdays, your birthday!

But it doesn't stop there. You can give a SevenYays for absolutely any occasion...

Anniversaries, Valentine's, Mother's Day, Father's Day, retirement, new job, good luck, get well soon, new baby, new house, engagement, wedding, exam stress-busters, off to uni, thank you, a gift for clients or staff or just because they deserve a week of Yays!...and oh yeah, Christmas too, plus Diwali, Eid, Hannukah...

Our Ready Made boxes are individually priced.

If you’d like to Create Your Own, simply pay the cost of the individual Yays plus £9.95 to have them lovingly presented as a truly unique personalised gift, including free greeting card. By Creating Your Own SevenYays and choosing the indivdual gifts, you're in control of the total cost of the box.

A range of postage options are provided with standard tracked, express tracked and guaranteed next day choices available at checkout, and standard tracked postage is free when you spend over £50....Yay!

'Countdown Yays' (or gifts) 1-6 are randomly sequenced to enable customers to share the surprises with their lucky recipients. If you prefer your 6 Countdown Yays packing in a specific order, just email hello@sevenyays.com with your request and order number. Please note that:

- the 7th 'Special Yay' is behind a bigger final door and its position is fixed.

- this option only applies to Create Your Own orders.

- requests must be received prior to order being packed.

Each SevenYays box has 6 smaller doors and 1 bigger door for the final day.

When you Create Your Own box you will be offered a range of smaller gifts for the first 6 doors and a different range of larger sized gifts for the door 7.

It is not possible to choose the smaller gifts for door 7 (they would look lost and rattle around!), or larger gifts for doors 1-6 (they wouldn't fit!)

Not at all! That would ruin all the fun and joy wouldn’t it? Your recipient won’t see anything other than the wonderful gifts when they open each door, along with your choice of greeting card and personalised message.

Absolutely! You can grab one of our gorgeous empty SevenYays boxes to fill with your own gifts and messages at home.

Each box arrives fully constructed with easy instructions, so you can pop in whatever makes your person smile. Perfect for when you've got your own special surprises in mind!

You can also mix and match – choose a few of our gifts on the Create Your Own page and leave some doors empty by selecting the "empty door" option for either doors 1-6 or door 7.

Full details, cavity sizes and instructions are available on the product pages.

Absolutely!

We work hard to make sure all our packaging is as eco-friendly as possible and completely recyclable ♻️.

Our cardboard comes from FSC approved sustainable sources and is 100% recyclable. The tray within a SevenYays Box is made from 86% recycled plastic (produced from drinks bottles and other clean plastic waste). It too is 100% recyclable. All our packaging is made in the UK ??.

Read more about our commitment to the planet here.

A SevenYays box is 28cm tall, 20cm wide and 10cm deep. Big enough for treats, snug enough to keep them safe!

You can order as many different SevenYays boxes as you’d like but, you can only send to one address per transaction.

If you’d like to order several boxes for different addresses, you’ll just need to complete the check-out process each time.

Some of our edible gifts may contain allergens. You’ll find all the details on the product page and your recipient will find them on the individual item packaging.

We’re all about spreading joy, and we try our hardest to make SevenYays the best possible gift giving and receiving experience. But if we’ve fallen a bit short for any reason, we’ll do everything we can to make it right. Please drop us a note at hello@sevenyays.com

Ordering and Payment

We accept the following debit and credit cards: MasterCard, Visa, and Discover.

We also accept payment by PayPal, Apple Pay and Google Pay.

Please check your order confirmation carefully. Typos do happen and the last thing we want is for your Yays to go astray. Please contact us immediately at hello@sevenyays.com if you need to change your delivery address for any reason.

Don't worry. Occasionally customers inadvertantly tick the 'Use shipping address as billing address' box at checkout and worry when they see that their billing address is wrong on their order confirmation. This isn't a problem and should not affect your payment going through, plus we do not include any invoices or order details in the box itself. There is no need to contact us if your billing address is wrong.

Of course, if you’re one of those super-organised, super-prepared gift givers (or you’re worried you might forget a special occasion), you can order a SevenYays box up to 12 months in advance.

Just check-out as normal, choose your preferred delivery date using the easy calendar, and we’ll do the rest.

It's entirely up to you!

Some customers like to have the box delivered to themselves to give in person. Some prefer to send the box directly to their lucky recipient.

Either way, we don't include any paperwork/invoices in our boxes.

Delivery

We offer 3 delivery options:

  • Royal Mail Standard Tracked (2-3 working days fully tracked) : FREE for orders over £50, otherwise £3.50.
  • Royal Mail Express Tracked (1-2 working days fully tracked) : £2.50 for orders over £50, otherwise £5.00
  • Royal Mail Guaranteed Next Day (Monday - Saturday delivery, excluding bank holidays) : £10.00

Orders received before 2pm on weekdays are dispatched on the same day. We don't dispatch at weekends or on Bank Holidays.

If you don't want your order to arrive straight away, you can still order today and choose a delivery date up to a year in advance at checkout.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@sevenyays.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been diverted there.

If you would like to change your order for any reason, please contact us as soon as possible by email at hello@sevenyays.com and we'll do our best to accommodate your request.

We offer 3 delivery options:

  • Royal Mail Standard Tracked (2-3 working days fully tracked) : FREE for orders over £50, otherwise £3.50.
  • Royal Mail Express Tracked (1-2 working days fully tracked) : £2.50 for orders over £50, otherwise £5.00
  • Royal Mail Guaranteed Next Day (Monday - Saturday delivery) : £8.50

Orders received before 2pm on weekdays are dispatched on the same day. We don't dispatch at weekends or on Bank Holidays.

If you don't want your order to arrive straight away, you can still order today and choose a delivery date up to a year in advance at checkout.

Currently, we only ship within the UK and the Isle of Man.

Yes. We’ll provide updates by email at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a Royal Mail tracking reference which you can use to check the progress of your order online.

We don't include any paperwork at all in our boxes, so you can order for delivery straight to your recipient with confidence.

Returns

We're confident your recipient will ❤️ their SevenYays. If for any reason they don't, then our boxes can be returned within 14 days of receipt for a full refund.

If anything reaches you (or your recipient) in less than perfect condition please let us know right away so we can arrange a replacement.